Help Center

Your satisfaction and expectations are important to us. If for any reason you're not happy with your order, you can return your products within 14 days from the date you received them, provided they are in their original packaging, unused, and with tags intact.

Cosmetics and personal care products, underwear, hygienic items (like surgical masks), swimsuits, and bikinis are types of products that cannot be returned due to health and hygiene reasons. You can only return these items within 14 days from the date you received them if they are:

• Unopened with packaging and protective seals intact,
• Not tried on,
• Unused, and
• Hygienically intact.

If these conditions are not met, and the products are deemed unsuitable for return due to health and hygiene reasons, your right to withdraw will not apply, and such returns will not be accepted.

All other clothing and accessory items must be unused and undamaged due to misuse.

To initiate your return process, log into your account, navigate to the "My Orders" section, and proceed through the "Order Support Center" for the relevant order.

ModaMaze is extremely meticulous about ensuring the originality of the products offered for sale. We conduct thorough checks to prevent stores that sell non-original products from joining our system. Although it's quite challenging, if such a situation is detected, immediate actions are taken to remove the product from the listing, and the store is removed from the system.

Your order usually arrives between the Estimated Delivery Dates listed on the product detail page. Once your order is shipped:

• You'll receive an SMS notification from the courier company.
• An email with tracking information will be sent to your email address.
• When your order is out for delivery, you'll get another SMS notification from the courier company.

Note: The mentioned dates are estimated delivery dates and may vary depending on the delivery time of the courier company and your location.

ModaMaze combines "Moda" (the Italian and Spanish word for fashion) with "Maze." It represents our brand philosophy: we see fashion as an exciting journey of discovery. Instead of a confusing maze, we've curated the path to help you explore a vast, stylish collection and find what truly speaks to you.

We believe your style is multifaceted. That's why ModaMaze offers a thoughtfully curated collection for every side of you—from timeless classics and sophisticated workwear to bohemian dresses, trendy streetwear, and casual weekend essentials. We serve all styles, not just one.

The ModaMaze woman is curious, confident, and refuses to be put in a single style box. She might be looking for the perfect statement piece one day and a comfortable, chic outfit the next. Our collection is built for anyone who loves to explore fashion and express their unique personality through clothing.

We take the overwhelm out of having endless choices. Unlike stores that focus on a single trend or aesthetic, we celebrate diversity. Our edit brings together a wide range of high-quality, on-trend pieces in one place, making it easy and exciting for you to navigate your own style journey and discover new favorites.

Your order usually arrives between the Estimated Delivery Dates listed on the product detail page. Once your order is shipped:

• You'll receive an SMS notification from the courier company.
• An email with tracking information will be sent to your email address.
• When your order is out for delivery, you'll get another SMS notification from the courier company.

Note: The mentioned dates are estimated delivery dates and may vary depending on the delivery time of the courier company and your location.

Orders are typically shipped within 1-3 business days.

Once your order is shipped:

• You will receive a notification SMS from the courier company.
• Tracking information will be sent to your email address.

If your order hasn't been shipped yet, you can let us know through the "Order Support Center" in your order details, and we'll make the changes right away.

If your order has been shipped, you can contact the destination branch of the relevant shipping company to request changes to your information.

Delivery companies operate six days a week, except Sundays. However, some companies also offer Sunday deliveries.

Your order might arrive in multiple packages. If your order is being shipped in more than one package, you can find the shipping details for each item in your order details. If there are no multiple shipping details and you have missing item(s) in your order, you need to ask the delivery person to prepare a damage assessment report. Additionally, you can inform us about this situation by reaching out through the "Order Support Center" section in your order details.

If you think there's an error in your order details, just let us know through the "Order Support Center" in your order details, and we'll make the necessary changes right away.

To ensure your order from ModaMaze is delivered to you as quickly and accurately as possible, make sure you enter the correct contact/address information during the ordering process. If you think there is an error in your details after placing your order, you can let us know through the "Order Support Center" section in your order details.

To cancel your order on ModaMaze, simply create a cancellation request through the 'Support Center' found in your order details. If your items haven’t been shipped yet, the cancellation process will start immediately, and the amount you paid will be promptly refunded to your credit card. If the items have already been shipped, the refund will be processed to your credit card once the products are returned to the store.

To cancel your order on Modamaze, simply create a cancellation request through the "Order Support Center" found in your order details. If your items haven't been shipped yet, the cancellation process will start immediately, and the amount you paid will be refunded to your credit card right away. If the items have already been shipped, the refund will be processed to your credit card after the items are returned to the store.

Your satisfaction and expectations are important to us. If for any reason you're not happy with your order, you can return your products within 14 days from the date you received them, provided they are in their original packaging, unused, and with tags intact.

Cosmetics and personal care products, underwear, hygienic items (like surgical masks), swimsuits, and bikinis are types of products that cannot be returned due to health and hygiene reasons. You can only return these items within 14 days from the date you received them if they are:

• Unopened with packaging and protective seals intact,
• Not tried on,
• Unused, and
• Hygienically intact.

If these conditions are not met, and the products are deemed unsuitable for return due to health and hygiene reasons, your right to withdraw will not apply, and such returns will not be accepted.

All other clothing and accessory items must be unused and undamaged due to misuse.

To initiate your return process, log into your account, navigate to the "My Orders" section, and proceed through the "Order Support Center" for the relevant order.

Once your return reaches us and the approval process is complete, we’ll notify you and initiate the refund to your bank. The entire return process may take 3-14 days.

To exchange a product, first follow the return procedure to cancel your current order, then you can place a new order.

If your order hasn't been shipped yet, the full amount you paid, including the shipping fee, will be refunded.

In cases where the product is defective, faulty, or incorrectly sent, we cover the return shipping fee. On other platforms, return shipping fees are often included in the product price. This means you’re not just paying for your own shopping but also for the return shipping costs of others. However, if the product is defective or incorrect, we take care of the return shipping fee. This ensures our prices are always fair and transparent.

ModaMaze is extremely meticulous about ensuring the originality of the products offered for sale. We conduct thorough checks to prevent stores that sell non-original products from joining our system. Although it's quite challenging, if such a situation is detected, immediate actions are taken to remove the product from the listing, and the store is removed from the system.

When all sizes of a product listed on ModaMaze sell out, the product is automatically removed from the site. To access a product you like even if it's out of stock, make sure to add it to your favorites. You can set up a notification alert using the "Notify Me When In Stock" form on the product page or request information from the seller using the "ask question form".

Products with high-quality images are listed. Please remember that there might be very slight color differences between the image of the product on sale and the product you receive due to lighting. We prioritize ensuring that the product in the image is the same as the one sent to you. If you think the order you received is different from the image, please report this to our team through the "Support Center" section in your order details, and we will take action as soon as possible.